The ISO 9001 quality management system is one of the best tools available for hotels looking to raise their standards of customer service. Based on a methodology of continual improvement, it provides management personnel with a perspective on how to best implement rapid positive change.
Accurate record keeping underpins the ISO 9001 approach. Effective document handling forms an analytical foundation for the construction of progressive actions and activities. With a holistic approach to streamlining a hotel’s document handling systems, this ensures that the business leaders have complete visibility of the current performance picture.
The QMS International 2016 Industry Survey revealed that 100% of respondents in the hospitality business experienced significant improvements in their processes following the adoption of the ISO 9001 standard.
